Get answers to all your questions about FeatherShark, our Freedom FactoryⓇ Legal Pro IT packages & more
move forward with FeatherShark, please schedule a
free Law Firm Tech Starter Session with us here.
What types of tech and IT services can you help my firm with?
Here’s a short sampling: 24/7 tech support with specialists in law firm IT to help you when problems strike, proactive tech advising that helps prevent problems in the first place, in-the-background monitoring of your systems to ensure everything is working as it should, new employee IT setups, data security & safety planning, technology recommendations, and more.
Generally, our services are offered in the form of our Freedom FactoryⓇ Legal Pro IT packages. For more information about our Freedom FactoryⓇ packages and to see what else they include, please visit our services page.
Will I be working with people who know my account? Or will I work with someone new each time?
In other words, no matter when you reach out, you’ll always be working with someone who knows your tech systems and your account.
Why is there so much focus on moving to cloud technologies?
After working with over 150 clients over the last decade, we’ve found the advantages of moving to the cloud to be just about endless – including the ability to work from anywhere, stronger client security, and more efficient offices that let you do your job better, to name just a few. In short, managed IT in the cloud makes your life easier.
You can learn more (and hear from a few of our clients that have moved to the cloud with us) on our Why Cloud Technology for Law Firms page.
How do I make service requests if I need IT help?
If you’re on a plan that includes a dedicated team, we’ll also make sure you’re redirected to the right person.
How does billing work?
Payments can either be made by ACH or credit card.
Who and what are your partner solutions?
As specialists in law firm tech, we know the typical IT challenges law firms run into ‒ from making sure their client data is 110% secure to finding tech systems that improve, not hinder, productivity and billable hours.
With these challenges in mind, we’ve partnered with some of the top tech companies out there to bring you the most effective IT solutions. Access to these partner solutions are availabile through our Freedom FactoryⓇ packages.
You can learn more on our partners page here.
Where can I get more info about working with FeatherShark?
How can I get started?
Our very first step is to hop on the phone for a short “law firm tech” starter session. You can schedule that with us right here.
What are your hours for tech support and what is your average response time?
When it comes to response times, most of our clients say they have a response and a potential solution (or at least someone is looking into the issue if a solution isn’t readily available) within 30 minutes.
What is your 90-day “try us out” guarantee?
That’s why we have a 90-day “try us out” guarantee. This means if you decide we aren’t the right IT partner for your firm, just let us know within the first 90 days and we’ll let you out of the contract – no questions asked and no “early termination” fees like the other guys.
What if I have or want to keep using my physical hardware and servers?
While we encourage all clients to switch over the cloud, we also understand why you may want to get the most from the servers you already have. In which case, we can absolutely still offer managed IT services support for physical servers and hardware, just as we do for cloud technologies.
Beyond this, we’ll also offer tech guidance to make sure your servers are being used as efficiently as possible and help you develop a plan and schedule for how to move to the cloud as a long-term goal.
What is your onboarding process and initial setup like?
If you’re a Freedom FactoryⓇ client, this will usually begin with an initial kickoff session where we come onsite so we get to know your office, you get to meet your dedicated team, and we can set the ground rules for working together.
Shortly after, we’ll have an onboarding day where we inventory your equipment, get any necessary tools installed, and address any nagging tech issues your office is dealing with at the moment.
Once your team is all onboarded, we’ll then begin the process of moving some of your services (like email accounts, contacts, phone system, etc.) to the cloud if that’s something you’re interested in.
Are your services onsite or remote?
However, when needed you will also have the option for a tech to come onsite.
Where are you based and what locations do you service?
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Schedule your session to learn how FeatherShark can modernize your tech, protect you from IT catastrophes, secure your data & speed up your processes.